Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGSD405A Mapping and Delivery Guide
Introduce the government service delivery model
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPGSD405A - Introduce the government service delivery model |
---|---|---|---|
Description | This unit covers introduction of the government service delivery model by staff working as the first point of contact between applicants and the government. It includes agreeing on the initial service offer, establishing or updating of accounts, and providing personalised service.In practice, introduction of the government service delivery model may overlap with other generalist and specialist work activities, such as working ethically, complying with legislation, applying government processes, gathering and analysing information etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Government Service Delivery. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Agree on initial service offer |
| |||||||
Element: Establish and/or update accounts of service recipients |
| |||||||
Element: Provide personalised service |
|